Fair Usage Policy
Fair Usage Policy
Each subscriber is entitled to receive one free item per day if order value is minimum AED 100. This applies to all complimentary products, including steaks, burgers, and other promotional items.
Delivery Timing
Delivery Timing
Subscribers can enjoy free delivery within their chosen time-slot in specified regions, provided their subscription order meets the minimum of AED 100. For orders below AED 100, a delivery fee of AED 20 will apply.
Customizable Orders
Customizable Orders
You can customize your Meatbox subscription with your preferred cuts, but changes must be made at least 24 hours before your next scheduled delivery.
Subscription Pause
Subscription Pause
Subscribers can pause their subscription for up to one month per year. Reactivation requests should be submitted at least 48 hours in advance.
Payment Terms
Payment Terms
All subscriptions are prepaid, and renewal charges are processed automatically unless canceled before the billing date.
Refund Policy
Refund Policy
Refunds are not available for delivered items. However, in case of a quality issue, replacements can be requested within 24 hours of delivery.
Policy Updates
Policy Updates
MLS reserves the right to modify subscription policies at any time. Subscribers will be notified of changes via email or on the official website.
MLS Subscription Policy – FAQs
What has changed in the MLS subscription policy?
What has changed in the MLS subscription policy?
Subscriptions are still available on all plans, products & and at any order value. The only change is that perks (free products and free delivery) now apply only to subscription orders of AED 100 or more.
Can I still subscribe if my order is less than AED 100?
Can I still subscribe if my order is less than AED 100?
Yes! You can still subscribe with smaller orders, but a delivery fee of AED 20 will apply and no free product will be included.
What do I get if my subscription is AED 100 or more?
What do I get if my subscription is AED 100 or more?
Orders of AED 100 or more qualify for free delivery and free products as part of your subscription perks.
Do I need to pay extra to subscribe?
Do I need to pay extra to subscribe?
No, subscription is free, you only pay for the products in your order.
Can I change or cancel my subscription anytime?
Can I change or cancel my subscription anytime?
Yes, subscriptions are fully flexible. You can update your plan, order value, delivery schedule, or cancel anytime without extra charges through your dashboard.
How often will my subscription order be delivered?
How often will my subscription order be delivered?
You can set your subscription to deliver weekly, bi-weekly, or monthly, whatever works best for you.
Can I choose the delivery time for my subscription?
Can I choose the delivery time for my subscription?
Absolutely! With MLS subscriptions, you can get your order delivered whenever you want, at the exact slot you select.
Are all product categories included in subscriptions?
Are all product categories included in subscriptions?
Yes, subscriptions are available across all our Economical, Classic, and Signature collections.